Church
Policyholder Helplines
Church Helpline
Legal Advice
Emergency Assistance
Tax Advice Service
Counselling Helpline
Glass Replacement Service
Independent Examination
As a Congregational Policyholder, you are entitled to take advantage of the following facilities designed to give you easy access to a number of helplines for many different types of events and emergencies.
Please note these numbers are for Congregational Policyholders only. These services are available 24 hours a day, 7 days a week during the period of insurance.
CHURCH HELPLINE - tel 0800 13 88 114
To help us check and improve our standards of service, all calls are recorded except those made to the Counselling Helpline. The Helpline services are provided FREE of charge.
LEGAL ADVICE - tel 0800 12 88 114
We will give you FREE confidential legal advice over the phone on any general commercial legal problem affecting you under the laws of the member states of the European Union, the Isle of Man and the Channel Islands
EMERGENCY ASSISTANCE - tel 0800 12 88 114
In the event of an emergency (which might not be insured) affecting your premises which causes damage or potential danger we will contact a suitable contractor and arrange assistance on your behalf. All contractors' charges are your responsibility although if we accept a claim for damage arising from the emergency such charges will be paid by us subject to the Policy terms and conditions.
TAX ADVICE SERVICE - tel 0800 12 88 114
We will give you FREE confidential advice over the phone. Our Tax Advisers are both complementary to and back-up to your in-house accounting staff and external auditors.
COUNSELLING HELPLINE - tel 0800 13 88 115
We will provide all Insured Persons with a confidential counselling service over the phone, including where appropriate onward referral to relevant voluntary and/or professional services. This service is also available to any member of the Insured Person's immediate family who permanently lives with them.
GLASS REPLACEMENT SERVICE - tel 0800 13 88 116
Broken glass is unsightly and inconvenient. In external doors and windows it also presents a security risk. You can get a quick and efficient replacement service for fixed internal and external glass 24 hours a day, 365 days a year.
You can have your broken glass replaced at a time suitable to you. This service is completely FREE - the cost is settled between us and the supplier.
If your Policy does not provide cover for damage to glass then you can still use this service, but you will be responsible for all costs incurred.
If your Policy terms require you to pay the first amount of any claim, or if you are VAT registered, you will be invoiced direct by the supplier for these items. (Note: to use any other repairer will not affect your right to claim).
INDEPENDENT EXAMINATION - tel 01243 555611
The team at Independent Examiners Ltd works from its base in Walberton, East Sussex, to bring a range of solutions to the challenges that face churches, charities and small businesses. They offer services such as Independent Examinations, Accounts Preparation, Consultation & Training, Charity Registration and Charity Management.
www.independentexaminers.co.uk
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