An additional benefit of taking out a policy with Congregational is the after sales help and advice services. This provides policyholders with easy access to a number of helplines for many different types of events and emergencies occurring in the UK.
Please do not use these services to report an insurance claim or chase the progress of an existing claim, call Congregational on 01274 700 700. Offices open 9am – 5pm Monday to Friday excluding bank holidays.
0800 1388 114
0800 1388 115
Glass replacement helpline
0800 1388 116
The helpline services are provided by DAS Legal Expenses Insurance Company Limited (DAS). DAS cannot accept responsibility if the helpline services are unavailable for reasons they cannot control.
To help deal with your query speedily and efficiently, please have your policy number ready when calling.
The helpline provides assistance with the following:
In the event of an emergency (which might not be insured) affecting your premises which causes damage or potential danger DAS will contact a suitable contractor or repairer and arrange assistance on your behalf. All costs of assistance provided are your responsibility although if we accept a claim for damage arising from the emergency such charges will be paid by us subject to the policy terms and conditions.
DAS will give you free confidential legal advice over the phone on any general commercial legal problem affecting you under the laws of the member states of the European Union, the Isle of Man, the Channel Islands, Switzerland and Norway.
Tax advice service
DAS will give you free confidential advice over the phone on any tax matters affecting you, under the laws of the United Kingdom.
DAS will provide all your employees, including any member of their immediate family (who permanently lives with them), a confidential counselling telephone service and where appropriate onward referral to relevant voluntary and/or professional services.
All costs of further assistance will be your responsibility.
The glass replacement service is provided by a third party supplier.
Broken glass in external doors and windows is unsightly and inconvenient. It also presents a security risk.
Your broken glass can be replaced at a time convenient to you. In most instances breakage of glass will be covered under your church insurance policy, please check your schedule for details. Alternatively contact your broker, intermediary or the church department.
If your policy does not provide cover for damage to glass you are able to use this service, but you will be responsible for all costs incurred. If your policy terms require you to pay an excess, or if you are VAT registered, you will be invoiced directly by the supplier for these items. To use an alternative repairer will not affect your right to claim.
To help maintain and improve standards of service all telephone calls are recorded, except those made to the counselling helpline which is a completely confidential service.
The helpline services are available 24 hours a day 7 days a week during the period of insurance.