Call 01274 700 700

(Open 9am-5pm Mon - Fri)

Help and support

An additional benefit of taking out a policy with Congregational is the after sales help and advice services. These provide customers with easy access to advice and guidance over the phone to deal with different types of events and emergencies occurring in the UK.

Emergency helpline:

0800 1388 114 - Church & business choice customers

0800 1388 112 - Manse customers

This helpline is available 24 hours a day, 7 days a week during the period of insurance and offers:

Advice can be provided on any commercial legal problem affecting your business, under the laws of the United Kingdom of Great Britian and Northern Ireland, any European Union Country, the Isle of Man, the Channel Islands, Switzerland and Norway. Wherever possible the Legal Advice helpline aims to provide immediate advice from a qualified legal advisor. However, if this is not possible, they will arrange a call back at a time to suit you.

Available 24 hours a day, seven days a week.

Where advice is sought in an area of law beyond this jurisdiction or in respect of very specialist matters, DAS will refer you to one of their specialist advisors. This will include European law and certain areas of law for Scotland and Northern Ireland.

Specialist advice is provided 9am - 5pm, Monday to Friday, excluding bank holidays. If calls are made outside these times, DAS will call you back.

Emergency assistance

In the event of an emergency (which might not be insured) affecting your premises which causes damage or potential danger, DAS will contact a suitable contractor or repairer and arrange assistance on your behalf. All costs of assistance provided are your responsibility, although if we accept a claim for damage arising from the emergency, such charges will be paid by us subject to the policy terms and conditions.

Available 24 hours a day, seven days a week.

Tax advice service

DAS will give you free confidential advice over the phone on any tax matters affecting you, under the laws of the United Kingdom.

Tax advice is provided by tax advisors 9am - 5pm, Monday to Friday, excluding bank holidays. If calls are made outside these times, DAS will call you back.

Counselling helpline

0800 1388 115 - all Congregational customers

DAS will provide the insured person (including any member of their immediate family, who permanently live with them), a confidential counselling service over the phone if they are aged 18 or over (or aged between 16 and 18 and in full-time employment) including, where appropriate onward referral to relevant voluntary and/or professional services. Any costs arising from the use of these referral services will not be paid by DAS.

Available 24 hours a day, seven days a week.

Glass replacement service

0800 1388 116 - church and business choice customers

0800 1388 113 – manse customers

The glass replacement service is provided by a third party supplier. Broken glass in external doors and windows is unsightly and inconvenient. It also presents a security risk. Your broken glass can be replaced at a time convenient to you. In most instances breakage of glass will be covered under your church insurance policy, please check your schedule for details. Alternatively, contact your broker, intermediary or the church department.

If your policy does not provide cover for damage to glass, you are able to use this service, but you will be responsible for all costs incurred. If your policy terms require you to pay an excess, or if you are VAT registered, you will be invoiced directly by the supplier for these items. To use an alternative repairer will not affect your right to claim.

Available 24 hours a day, seven days a week.

Other services from DAS

DAS Employment Manual

This offers comprehensive up to date guidance on employment law. To view, please visit www.dasinsurance.co.uk/employment-manual

 DAS Business Law

This contains a range of regularly updated business and legal guides, document builders, interactive checklists and videos that can help you with the day-to-day running of your business, including comprehensive, current guidance on employment law, as well as helping you manage its exposure to legal risk. www.dasbusinesslaw.co.uk

See your policy wording for full details.

Please Note

  • The helpline service is provided by DAS. To help DAS check and improve their service standards, DAS may record all calls.
  • DAS cannot accept responsibility if the helpline services are unavailable for reasons they cannot control. 

 

  • To deal with your query speedily and efficiently, please have your policy number ready when calling.
  • Please do not use these services to report an insurance claim or chase the progress of an existing claim, call Congregational on 01274 700 700. Offices open 9am – 5pm Monday to Friday excluding bank holidays.