Making a claim

Contact claims

To make a claim on your policy, please report it to us as soon as reasonably possible. Contact your broker or intermediary in the first instance, alternatively notify the Congregational claims department.

Tel 01274 700 700 9am - 5pm Monday to Friday excluding bank holidays. Please note claims cannot be registered outside these hours of business.

In the event of a major fire occurring outside office hours you may contact 0800 1388 114.

Claims guidance