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There for you when it matters most

We understand that making a claim may be stressful and we are committed to making the claims experience as straightforward and easy as possible for you.

To make a claim on your policy, please report it to us as soon as reasonably possible. Contact your broker or intermediary in the first instance, alternatively notify the Congregational claims department using the details below.

Liability Claims

Claim online

To submit a claim, please complete the form below. FOR NON-PROPERTY DAMAGE OR AN EMERGENCY CLAIM, PLEASE CONTACT US ASAP

Emergency Claims

Prior to submitting a claim

On the happening of any event which may give rise to a claim you must:

  1. tell us immediately and give us all the assistance we may reasonably require;
  2. inform the police within 48 hours if the damage is caused by thieves, malicious persons or vandals or by riot, civil commotion, strikes or labour disturbances;
  3. supply to us at your expense full details of the claim in writing including any supporting evidence and information that we require within the following periods:
    • 7 days for damage by riot, civil commotion, strikes, labour disturbances or malicious persons;
    • 30 days after the expiry of the indemnity period for claims under section 4 - loss of income;
    • 30 days after any other damage, injury or accident;
  4. take immediate action so far as is reasonably practical to minimise loss, recover lost property and prevent further damage, injury or accident;
  5. at our request and at our expense do or allow to be done everything reasonably required by us for the purpose of making recoveries from other parties whether such action is necessary before or after we pay your claim under the policy.

Section 1 - Fill in your details:

To register your claim, you will need:

  • Your insurance policy number
  • Details of the loss or damage including dates, time and how it happened
  • The extent of the damage or items stolen
  • A crime reference number (if applicable)
Church/Building Name
Risk address
Postcode
Contact name*
Contact address
Postcode

Please indicate your preferred method of contact regarding your claim (please tick any that apply and provide details).

Section 2 - Situation of loss or damage:

Did the loss or damage occur at the insured premises?*
If No, describe and give the location/address of the premises/place where loss or damage occurred
If Yes, are the insured premises or any part lent, let or sub-let?
If Yes, describe the parts lent, let or sub-let, and provide the names of the occupants and the nature of their business:

Section 3 - Details of loss or damage:

Date and time of loss or damage:*
Explain fully how the loss or damage occurred:

For theft, burglary, money, riot or malicious damage and all risk claims please complete the following questions. If not, move to section 4.

The policy requires that the police are informed of any loss under the above headings within 48 hours.

When was the loss or damage discovered?
Who made the discovery?
When was the property last seen?
By whom was it last seen?
When were the police notified?
Address of police station:
Crime reference number:

Section 4 - Building damage - details of claim:

Please describe below the damage to the building:

If you have estimates or accounts, please email them to claims@congregational.co.uk

Are estimates being obtained and will be sent later?
Estimated cost of repair:
Actual cost (if work has been done):
How much are you claiming?

Section 5 - contents or valuables - details of claim:

If you have any repair accounts or original invoices to substantiate your claim, please send them to us now as this will help us to settle your claim more quickly - please complete all the relevant columns providing as much information as possible.


Are estimates being obtained to be sent at a later date?

If you are still awaiting estimates don’t delay. Send us the form now and the estimates as soon as you receive them.

Description of item including make and model Age Price paid Estimated cost of repair Replacement cost (if not repairable) Is this item specified in your schedule? (please tick)

Section 6 - Additional information:

Have you made any (building or contents) claims or suffered loss or damage, whether insured or not in the last five years?*
Has the property ever been flooded from an outside source?*
Has the property ever suffered from damage as a result of subsidence, landslip heave or structural movement?*
If Yes to any of the above, please give dates, types of loss and settlement figure:
Are you the sole owner of the damaged or destroyed property?*
If No, state the name(s) of any other interested parties and the nature of their interest:
In respect of damage to the insured property fixtures including internal decorations, is the occupant responsible for the repair of such damage under the terms of a tenancy agreement?*
If Yes, what is the limit of your responsibility?
Was there at the time of the occurrence any other existing insurance, effected by you or held by the occupant of the property for which this claim is made?*
If Yes, please give details here:
Are you registered (or liable to register) for VAT and therefore eligible to recover from HM Revenue & Customs the VAT paid on the cost of repair or replacement in respect of this claim?
The amount claimed should be net of recoverable VAT.*
Is the premises currently open, occupied and in use by you for the purpose of your business or activities?*
If No, please can you confirm the date from which the premises was closed, became empty, or no longer used by you for activities or any other purpose?

Thank you for your claims submission.


Claim by phone

Speak to one of our experienced claims handlers who will guide you through the claims process.

To register a claim call - 01274 700 700

Claims cannot be registered by phone outside office opening hours. Our offices are open 9am - 5pm Monday to Friday.

For section 7 – legal protection

Call ARAG Legal Expenses Insurance Company Ltd on 0800 1388 114

Claim by email or post

Complete a claim form and email to claims@congregational.co.uk

or Claims department, Congregational Insurance, Suite 2B, West Village, 114 Wellington Street, Leeds, LS1 1BA.

 

For section 7 – legal protection

Call ARAG on 0800 1388 114, available 24 hours a day, 7 days a week. Have your policy number ready and ARAG will ask you about your claim.

 

 

Claim forms

If you prefer to download and print out the claims form to complete later, you can download it here.

Congregational Claims Form

Claims checklist

  • Check your policy and schedule to see if you are covered and make yourself aware of any limits or exclusions that may apply. Your schedule will have been provided when you took out or renewed your policy.
  • Once a claim is reported to us, we may appoint a loss adjuster or a specialist supplier to assist with your claim. If we appoint a specialist supplier or loss adjuster, they will contact you within 24 hours to progress your claim.
  • A claim excess may be deducted from any claim payment, details of any excess amount can be found in your schedule.
  • Please do not dispose of any damaged property without prior referral to us, as it may be necessary for it to be inspected.

Find more information and guidance on your type of claim

Information and guidance on your claim

Committed to a smooth claims process

95%

of claimants agreed that the Congregational claims process was straight forward

93%

of claimants rated the Congregational claims service as excellent or good

95%

of claimants would recommend Congregational

100%

of claimants agreed handlers were knowledgable

Claim survey May 2020

In an emergency

  • If the loss or damage is extensive, contact claims on 01274 700 700 as soon as possible during office hours.
  • In the event of a major fire occurring outside office hours you may contact the following numbers:

0800 1388 114 - Church & business choice customers

0800 1388 112 - Manse customers

  • Take all reasonable steps to minimise further damage - if emergency temporary repairs are necessary to protect your property or prevent further damage, please proceed as soon as possible and submit the appropriate invoices. Please note these costs will only be paid if you have a valid claim.
  • If you have items stolen, suffered damage caused by thieves or vandals, you must notify the police within 48 hours and obtain a crime reference number.